Solution: To solve this, firstly make sure you are connected to a fast internet as without the network the installation cannot be initiated. Lastly, even if you have a network problem or an old version of OS then also this error could appear. Moreover, there could also be a possibility that it’s just your anti-virus software that is restricting the installation due to safety reasons. In case you have a corrupted version of Kies installer, then this might the reason behind the installation failure. They could be numerous reasons for this as well. But you don’t have to worry as we suggest you useDrfone’s toolkit which is an amazing alternative to Samsung Kies for backup and restore the data on almost all the versions of Android.Īdding on to the various problems caused by Kies, there is this one which doesn’t allow you to the initiate it in the first place, forget about its working properly in future. Secondly, if it is the correct version and still the system is sending errors then you have the option to contact customer service which again isn’t helpful for Samsung Kies troubleshooting. As mentioned in the above description that different Kies versions support different models. Solution: First things first, check what version of Kies you are using and see if it supports your phone model. So, prior to taking steps to solve this problem you have to make sure that you are using the correct version of Kies that is compatible with your Phone. Apart from this, you might also get this unsupported device alert if you make an incorrect update. You can as well install both Kies 2.6 and Kies 3 on the same Computer, and whenever there is a connection between the unsupported mobile devices, a pop-up will appear on the screen to inform you to use the correct version of Kies. In this, firstly, it’s important to know that the supported models for Kies 2.6 are the devices with Android OS less than 4.3 and to be compatible with Kies 3.0 you must have a device that is Android OS 4.3 or more. Part 2: Samsung Kies Unsupported Device Alert
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